{"id":5330,"date":"2025-01-07T14:00:00","date_gmt":"2025-01-07T14:00:00","guid":{"rendered":"https:\/\/www.mioro.com.tr\/?page_id=5330"},"modified":"2025-01-08T05:16:14","modified_gmt":"2025-01-08T05:16:14","slug":"grievance-mechanism-policy-and-prosudur","status":"publish","type":"page","link":"https:\/\/www.mioro.com.tr\/tr\/grievance-mechanism-policy-and-prosudur\/","title":{"rendered":"\u015eikayet Mekanizmas\u0131 Politikas\u0131 ve Pros\u00fcd\u00fcr"},"content":{"rendered":"
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Mioro Grievance Mechanism Policy and Procedure<\/h1>

PR.21| Yay\u0131n Tarihi :20.12.2017 | R.01 | Revizyon Tarihi: 23.12.2024<\/p>

Introduction<\/h2>

Mioro is committed to fostering a culture of transparency, accountability, and respect for human rights. Our Grievance Mechanism provides a safe, accessible, and confidential process for stakeholders\u2014including employees, contractors, suppliers, and community members\u2014to report concerns or potential violations related to human rights, workplace ethics, safety, and operational practices. This mechanism reflects Mioro\u2019s dedication to the principles of fairness, non-retaliation, and continuous improvement.<\/p>

Stakeholders can submit concerns through the following channels:
– Email: compliance@mioro.com.tr
– Online Hotline: www.mioro.com.tr\/hotline<\/p>

Policy Scope<\/h2>

The Grievance Mechanism is designed to address the following concerns:
1. Human Rights Violations: Issues such as discrimination, harassment, child labor, forced labor, or any violation of basic human rights.
2. Ethical Violations: Breaches of Mioro\u2019s Code of Conduct, including fraud, corruption, or conflicts of interest.
3. Workplace Safety and Health: Concerns related to unsafe working conditions or health hazards.
4. Environmental Impacts: Reports of activities that harm the environment or violate environmental regulations.
5. Supply Chain Issues: Violations within Mioro\u2019s supply chain, including unethical practices by contractors, suppliers, or third parties.<\/p>

Key Principles<\/h2>

1. Accessibility<\/h3>

– The grievance mechanism is available to all stakeholders, including employees, contractors, suppliers, and community members.
– Multiple channels are provided, including email, an online hotline, physical suggestion boxes, and in-person reporting to the Human Resources or Compliance Departments.<\/p>

2. Confidentiality<\/h3>

– All reports are treated with the utmost confidentiality, ensuring the identity of the individual raising the concern is protected.<\/p>

3. Non-Retaliation<\/h3>

– Mioro guarantees that no stakeholder will face retaliation or adverse consequences for reporting a concern in good faith.<\/p>

4. Transparency<\/h3>

– Mioro ensures that the grievance mechanism process, outcomes, and remediation actions are communicated clearly and consistently to stakeholders.<\/p>

Grievance Mechanism Procedure<\/h2>

Step 1: Submission of Grievance<\/h3>

Stakeholders can submit a grievance through any of the following channels:
– Email: compliance@mioro.com.tr
– Online Hotline: www.mioro.com.tr\/hotline
– Physical Suggestion Boxes: Located at Mioro\u2019s facilities for anonymous submissions.
– In-Person Reporting: To the Human Resources or Compliance Departments during business hours.<\/p>

Step 2: Acknowledgment<\/h3>

– Upon receiving a grievance, Mioro will acknowledge receipt within 3 business days.<\/p>

Step 3: Preliminary Assessment<\/h3>

– The Compliance Team will conduct a preliminary assessment within 5 business days to determine:
– The validity of the grievance.
– Whether the issue requires immediate action.
– If the grievance falls outside the scope of this mechanism, the individual will be redirected to the appropriate channel.<\/p>

Step 4: Investigation<\/h3>

– A detailed investigation is conducted by the Compliance Team or an appointed independent investigator.
– Investigations are completed within 30 business days, depending on the complexity of the issue.
– During this process:
– Stakeholders involved will be interviewed.
– Supporting documentation and evidence will be reviewed.<\/p>

Step 5: Resolution and Remediation<\/h3>

– Once the investigation is complete, a resolution plan is developed. This may include:
– Corrective actions to address the issue.
– Remediation measures, such as compensation, policy updates, or disciplinary actions.
– Communication of the outcome to the individual who raised the grievance (while maintaining confidentiality).<\/p>

Step 6: Follow-Up and Monitoring<\/h3>

– Mioro ensures the effective implementation of remediation actions.
– Follow-ups are conducted to verify that the issue has been resolved and that similar issues are prevented in the future.<\/p>

Monitoring and Reporting<\/h2>

Mioro tracks and reviews all grievances to identify trends and areas for improvement. Regular reports are prepared, including:
– The number and types of grievances received.
– Resolution timelines and outcomes.
– Systemic issues identified and actions taken to address them.<\/p>

These reports are reviewed by senior management and included in Mioro\u2019s annual sustainability report.<\/p>

Policy Communication<\/h2>

Mioro ensures that the grievance mechanism is proactively communicated to all stakeholders through:
– Workplace posters and flyers.
– Training sessions and onboarding programs.
– Mioro\u2019s website (www.mioro.com.tr) and intranet.
– Stakeholder meetings and supplier contracts.<\/p>

Governance<\/h2>

The grievance mechanism is overseen by Mioro\u2019s Compliance Department, in collaboration with the Human Resources and Legal Teams. The Human Rights and Ethics Committee, composed of senior leaders and external advisors, provides strategic oversight and ensures alignment with international standards.<\/p>

Conclusion<\/h2>

Mioro\u2019s Grievance Mechanism reflects our commitment to ethical practices, transparency, and respect for human rights. By providing a safe and effective platform for stakeholders to voice concerns, Mioro aims to foster trust, accountability, and continuous improvement across all operations.<\/p>

For inquiries or to report a concern:
– Email: compliance@mioro.com.tr
– Online Hotline: www.mioro.com.tr\/hotline<\/p>

Son Revize Tarihi: 23.12.2024<\/p>

Y\u00d6NET\u0130M KURULU TARAFINDAN ONAYLANDI<\/p>

Mioro Hediyelik E\u015fya San. Ve \u00a0Tic. A.\u015e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Mioro Grievance Mechanism Policy and Procedure PR.21| Yay\u0131n Tarihi :20.12.2017 | R.01 | Revizyon Tarihi: 23.12.2024 Introduction Mioro is committed to fostering a culture of transparency, accountability, and respect for human rights. Our Grievance Mechanism provides a safe, accessible, and confidential process for stakeholders\u2014including employees, contractors, suppliers, and community members\u2014to report concerns or potential violations […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5330","page","type-page","status-publish","hentry"],"yoast_head":"\nGrievance Mechanism Policy and Prosu\u0308du\u0308r - Mioro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mioro.com.tr\/tr\/grievance-mechanism-policy-and-prosudur\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grievance Mechanism Policy and Prosu\u0308du\u0308r - Mioro\" \/>\n<meta property=\"og:description\" content=\"Mioro Grievance Mechanism Policy and Procedure PR.21| Yay\u0131n Tarihi :20.12.2017 | R.01 | Revizyon Tarihi: 23.12.2024 Introduction Mioro is committed to fostering a culture of transparency, accountability, and respect for human rights. Our Grievance Mechanism provides a safe, accessible, and confidential process for stakeholders\u2014including employees, contractors, suppliers, and community members\u2014to report concerns or potential violations […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mioro.com.tr\/tr\/grievance-mechanism-policy-and-prosudur\/\" \/>\n<meta property=\"og:site_name\" content=\"Mioro\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-08T05:16:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mioro.com.tr\/grievance-mechanism-policy-and-prosudur\/\",\"url\":\"https:\/\/www.mioro.com.tr\/grievance-mechanism-policy-and-prosudur\/\",\"name\":\"Grievance Mechanism Policy and Prosu\u0308du\u0308r - Mioro\",\"isPartOf\":{\"@id\":\"https:\/\/www.mioro.com.tr\/#website\"},\"datePublished\":\"2025-01-07T14:00:00+00:00\",\"dateModified\":\"2025-01-08T05:16:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mioro.com.tr\/grievance-mechanism-policy-and-prosudur\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mioro.com.tr\/grievance-mechanism-policy-and-prosudur\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mioro.com.tr\/grievance-mechanism-policy-and-prosudur\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/www.mioro.com.tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Grievance Mechanism Policy and Prosu\u0308du\u0308r\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mioro.com.tr\/#website\",\"url\":\"https:\/\/www.mioro.com.tr\/\",\"name\":\"Mioro\",\"description\":\"Alt\u0131n Zincir \u00dcreticisi ve Alt\u0131n Tak\u0131 \u00dcreticisi Toptanc\u0131s\u0131\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mioro.com.tr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"tr\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Grievance Mechanism Policy and Prosu\u0308du\u0308r - Mioro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mioro.com.tr\/tr\/grievance-mechanism-policy-and-prosudur\/","og_locale":"tr_TR","og_type":"article","og_title":"Grievance Mechanism Policy and Prosu\u0308du\u0308r - Mioro","og_description":"Mioro Grievance Mechanism Policy and Procedure PR.21| Yay\u0131n Tarihi :20.12.2017 | R.01 | Revizyon Tarihi: 23.12.2024 Introduction Mioro is committed to fostering a culture of transparency, accountability, and respect for human rights. 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